Apply to clean, dry lips. Twist the base until a small amount appears. Glide over lips, focusing on cupid’s bow. Less is more — you'll feel a gentle tingle. Exfoliate beforehand for best results. Reapply as desired, wait 20 min before lipstick.

✨ Pro tip: don't over-twist; tap the tube if product doesn't come out.

Absolutely! Works beautifully under lipstick, lip stain, or gloss. Allow 2–3 minutes to absorb before layering. Avoid mixing with strong actives (retinol lip treatments). Pair with Smooche lip mask overnight.

Yes — formulated in FDA-registered facility with skin-safe ingredients. Tingling comes from menthol, wintergreen, niacin. Always perform a patch test first. If irritation occurs, discontinue use.

Shea butter, jojoba oil, vitamin E, peppermint oil, ginger extract, hyaluronic acid spheres, peptide complex.
✅ Paraben-free · ✅ Cruelty-free · ✅ Vegan. Full list at support@smooche.us.

Gentle for most, but patch test recommended. If allergic to mint or citrus, consult dermatologist. Try our “Soothing Plump” variant with reduced essential oils — contact support for details.

Remove inner safety seal, twist base 3–4 times. Tap tube tip-down. Still stuck? Contact support — we'll replace or help prime it.

BOGO items may ship separately (backorder). Check invoice: if both listed but only one arrived, email within 5 days with order number. We'll track or ship replacement fast. Always verify both items added to cart.

All 50 US states (APO/FPO), Puerto Rico, Canada, UK, Australia, most EU countries. Expedited shipping available. Check rates at checkout.

Unopened, sealed products within 30 days. Contact support. Return shipping buyer's responsibility unless damaged. Opened cosmetics can't be returned for hygiene, but we may offer store credit.

International orders: customs, VAT, or import fees may apply. Smooche does not cover these. US: sales tax collected for states with nexus (MI, CA, NY, TX, FL). No hidden fees.

Sales/holidays may add 3–5 days processing. Tracking number via email once shipped.

Once shipped, you'll receive a tracking number by email. Allow 24–48h for updates. If "label created" >3 days, contact support@smooche.us.

Email support@smooche.us within 7 days with order number + photos. We'll send free replacement or full refund (including original shipping).

Within 6 hours of placing order. After that it's in fulfillment. Email URGENT ORDER CHANGE to support@smooche.us.

Yes — Ypsilanti locals. Select Local Pickup at checkout. We'll email when ready (1–2 business days). Bring ID + confirmation. Orders held 7 days.

Stop use immediately. Contact us within 7 days with photos. Case-by-case refund, store credit, or replacement. Always patch test first.

Absolutely. No animal testing. Leaping Bunny certified in progress. 🐰

Visa, Mastercard, Amex, Discover, JCB, Apple Pay, Google Pay, Shop Pay, PayPal. Secure via Stripe/Shopify.

Check spam/junk. If not there, email support@smooche.us with name + order date. We'll resend confirmation.

Contact support within 6 hours. After processing starts, we can't guarantee change. Incorrect address returns will need reship fee.

Remove cap, check for clear plastic seal. Remove it if present. Twist base slowly 4–5 times. Warm tube in hands for 30s. Still nothing? Email support for replacement.