CONTACT SMOOCHE
CONTACT SMOOCHE
13 N Washington St, Ypsilanti, MI 48197
Small studio. Real humans. Real help.
How to Reach Us
📧 Email (fastest)
support@smooche.us
We respond within 1 business day — usually within a few hours.
For faster help, include your order number in the subject line.
📞 Phone
(734) 315-0888
Phone hours: Monday–Friday, 10:00 AM – 6:00 PM Eastern Time
If we miss your call, please leave a voicemail with your name, order number (if any), and callback number. We return calls within 1 business day.
📬 Physical Mail (Legal or formal correspondence only)
Smooche
13 N Washington St
Ypsilanti, MI 48197
United States
For returns, please use the address provided in our Refund Policy — not this general address unless instructed.
Customer Service Hours
| Day | Hours (Eastern Time) |
|---|---|
| Monday – Friday | 10:00 AM – 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |
We are closed on major US holidays:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
Response Times
| Contact method | Typical response |
|---|---|
| Email (support@smooche.us) | Within 24 hours (usually faster) |
| Phone voicemail | Within 24 hours |
| Social media DMs (Instagram, etc.) | Within 48 hours — email is faster |
We are a small studio, not a call center. Every email is answered by a real person in Ypsilanti.
Local Pickup Information
Yes, you can pick up your order directly from our studio.
How it works:
-
Select Local Pickup at checkout
-
Wait for our "Ready for Pickup" email (typically 1–2 business days)
-
Bring your order confirmation email and a photo ID
Pickup address:
13 N Washington St, Ypsilanti, MI 48197
Pickup hours: By appointment only — we will coordinate via email.
We hold orders for 7 days. After that, the order will be refunded (minus a 10% restocking fee) or donated to a local charity.
Contact Form (if your website supports it)
You can also use the contact form on our website. Please allow 1 business day for a response.
If you need immediate help with an existing order, email is always fastest.
Before Contacting Us — Check These First
| Common question | Where to find the answer |
|---|---|
| Shipping times | [Shipping Policy] |
| Return policy | [Refund & Return Policy] |
| Order cancellation | [Terms of Service / FAQ] |
| Damaged item | [Refund Policy — Section 6] |
| Payment issues | [Payment & Billing Policy] |
| Allergic reaction | [FAQ — Question 11] |
Business Information (Legal Disclosure)
| Business name | Smooche |
| Studio address | 13 N Washington St, Ypsilanti, MI 48197, USA |
| support@smooche.us | |
| Phone | (734) 315-0888 |
| Business structure | Sole proprietorship / LLC (registered in Michigan) |
For formal legal notices, please see our Legal Notice page.
Media & Partnership Inquiries
For wholesale, press, collaboration, or influencer inquiries:
📧 partners@smooche.us
(Please note: This is a separate email from customer support. Allow 3–5 business days for a response.)
We're Listening
Have feedback, a product suggestion, or just want to say something nice?
Email us at support@smooche.us with the subject line "FEEDBACK."